Most all issues you may be experiencing 99.999% of the time relate to either a bad installation, a plugin/theme conflict, host memory issues, PHP version issues, or that your host may have updated something on the server, to name a few…
If you’re having plugin activation issues, this is generally “always” on your host end, a bad install, and/or a plugin/theme conflict, and relates to the troubleshooting tips below, it can also be that your host is blocking the outgoing connection to our license server, or the connection is timing out from your host to our servers which can relate to a firewall or server configuration, so check the troubleshooting steps below, and/or get with your host as to outgoing connections etc. Also, be sure there are no blank spaces before or after when copying your codes, and, if you haven’t downloaded your plugin from the members area- make sure you download and install the latest version.
If your hosting provider can’t or won’t help you, see the hosts we recommend below. If you don’t want to switch hosts let us know and we’ll go to the next step with you “after” you’ve done the steps we suggest:
Please do all of the following before submitting a ticket as we cannot do these things for you:(we know this may feel daunting if you’re new to internet marketing but as a webmaster you do need to know how to manage your site; these steps are simpler than they look) if you’re nervous about it contact your host to help you…
1. Please clear your browser cache and if you use a cache plugin, such as W3 Total Cache, clear the page cache as well, or back your site up and deactivate the plugin. We generally recommend a service called CloudFlare at http://cloudflare.com, which does the same but without the need for a plugin to be installed.
Additionally, you may need to “hard refresh” your site page to clear previous CSS and Javascript. You can do this by holding down the Ctrl + F5 keys on your keyboard at the same time, or use the refresh option in your browser while holding down the shift key.
2. Please back your site up, delete your plugin or theme, download a fresh copy from your member’s area, installing it either via FTP or the WordPress dashboard. Not only does this ensure you have the latest versions, but this also ensures that you don’t have a bad installation. You won’t lose data by doing this. IMPORTANT: please back your site up and temporarily switch to the new installation, and see if the issue resolves itself.
3. Once this is done, please do a step-by-step procedure of deactivating one plugin at a time to check for plugin conflicts.
4. Please ask your host to have your memory levels set as shown below and ensure they have you set up with a minimum PHP 5.6, although we do recommend the most current PHP version 7.2; if you experience issues with 7.2 contact your host for assistance or try 7.1:
#Change upload limits
file_uploads = On
post_max_size = 64M
upload_max_filesize = 64M
memory_limit = 256M
max_execution_time 0
#Change upload limits end
The most important part is memory_limit, they can set it to higher if needed to resolve your issue.
In the case of the upload max file size, this ensures that you can upload plugins and themes with no issue.
The max execution time simply means that any operations that a plugin or theme is doing will not time out. Memory simply refers to the amount of data that can be processed. Your host can make these changes, typically through cPanel, using a file called php.ini or with some hosts that file is referred to as .user.ini…
Another thing they may need to do is add the following at the end of the wp-config.php file found in your cPanel:
define(‘WP_MEMORY_LIMIT’, ’64M’);
define(‘WP_MAX_MEMORY_LIMIT’, 128M’);