We are always happy to help you to the best of our ability. We take pride in our work and do our level best to understand your needs, along with your occasional frustrations, and provide the best possible answer based on our experience of similar issues you may be experiencing, all we ask is that you try to understand that not all issues you might have may be due to our products alone and follow troubleshooting steps prior to submitting your ticket as they will most likely solve your issue. 

That said, we reserve the right to refuse service to anyone who yells at us, swears at us, or demeans us in any way and should you do so you may lose access to your plugin members area without notice, be banned from purchasing other products or services from us, have your email and IP addresses banned from our entire system, and have your email addresses marked as spam in our support center.